Wednesday, January 18, 2012
People and last names
How old were you when you started saying your last name when you spoke to someone on the phone? I think I was about 13. I think that is common sense. You will not believe how many people call and leave messages and e-mails without leaving a last name. I do not know what they are thinking (or not thinking). That says something about the education level of the Phoenix area, when adults (not kids) do not know that you should leave a last name on the phone. Sometimes I fell like I am an elementary school teacher with these people. It is not so much that I am frustrated that they don't leave a last name, but that they don't know they should leave a last name. For example, "Adam" called yesterday and didn't leave a last name, why should he, there is only one Adam in Phoenix.
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Your observation is correct, but your argument is not entirely right. I have lived in various parts of the country and this is true of people in everywhere. Don't get frustrated or bothered, just encourage people to be specific when calling the District office. There is only so much you can assist of their request when you are given partial information. Best of luck in your internship.
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